President launches one-stop-shop Huduma programme
President Uhuru Kenyatta has launched the Government’s one-stop-shop programme dubbed ‘Huduma Kenya’ that will ensure effective delivery of public services.
He said the one-stop-shop delivery of Government services would curb the inefficiency that encouraged corruption and subjected Kenyans to a lot of suffering.
“The Jubilee Administration sees the rationalisation and digitisation of public services as a way of breaking that cycle, and removing unnecessary bureaucracy in order to improve the public sector delivery system,” the President said.
He added: “Beginning today, we want to put the unacceptable public sector delivery practices and system behind us, and embark on the journey to secure the promise of an efficient public sector.”
President Kenyatta was speaking during the launch of the pilot one-stop-shop Huduma centre at Teleposta Towers in Nairobi. The centre will provide 18 services from 10 Government agencies.
Among the services that the public will be able to receive at the Teleposta Huduma Centre include renewal of drivers’ licenses, issuance of duplicate Identity Cards, registration for the National Hospital Insurance Fund (NHIF) and processing of NHIF Claims. The public can also obtain their NHIF member statements, have their stamp duty assessment conducted and pay for it, have their Single Business Permit and Nairobi City County seasonal tickets processed and issued at the Centre.
The President said he was determined to transform the way public services are delivered for the benefit of all Kenyans, saying efficiency of the public service delivery system is important to enhance the business environment and improvement of the lives of Kenyans.
Noting that the Public Service plays an integral role in economic growth, the President said the entire public service must be transformed in order to accelerate and consolidate national transformation.
“The attitude of public service providers, the systems and processes of service delivery and the quality of public services must experience a serious turn-around. Public servants are not rulers to lord it over citizens. They are servants,” he said.
He reminded public servants that Kenyans are their employers and customers and professional instinct must be used to serve them with integrity.
The President disclosed that his Government will continually review the laws and regulations to ensure that they provide necessary controls and create space for efficient service delivery.
“We must place the citizen at the centre of service delivery and ensure the public service is always responsive to their needs,” the President said.
He said in the performance contracts in the public service presently being implemented, citizen satisfaction in public services will be one of the benchmarks for evaluating the productivity of public servants.
“Those who serve with dedication, discipline, integrity and professionalism will automatically satisfy the citizen and earn favourable reviews,” he said.
He directed all Cabinet Secretaries to urgently undertake comprehensive review of the service delivery system of their dockets with a view to digitize and automate their records and business processes.
On women and youth empowerment, the President assured that his administration will provide exclusive opportunities for them to set up ICT centres and other service enterprises and amenities in the Huduma centres.
“Young talented Kenyans will have an opportunity to develop applications, which will improve access to public services,” the President said.
Speaking during the occasion, Deputy President William Ruto emphasized that Kenyans have a right to receive efficient and effective public services.
“Public servants must know that the people of Kenya deserve quality public services and we must deliver those services to the best of our abilities,” the Deputy President said.
The Deputy President said, under the Jubilee administration, public servants must shun corrupt practices and put the interests of Kenyans first.
Other speakers included Cabinet Secretaries Anne Waiguru and Joseph Ole Lenku, and Nairobi Governor Dr. Evans Kidero.