Multiplicity of taxes and poor infrastructure remains a big challenge to multinational investors in outsourcing businesses eying the Kenyan market.

ICT board chief executive officer Paul Kukubo is however assuring the multinationals that the government is using the local presence of global multinational such as Google and Microsoft to ensure that Kenya has the capacity and skilled manpower to work in such companies.

The country's outsourcing industry became more vibrant following the arrival of a number of fibre optic cables at the East African coast.

However even after the landing of the cables local players are yet to fully benefit from the broad bandwidth that came along as most of the outsourcing companies erected are small seater centers with staff of less than 30 people.

The sales manager at Accenture, a global outsourcing company with over 180,000 employees says that the government must create a viable business environment with incentives such as good tax regimes, qualified labour and a good and reliable infrastructure to enable Kenya compete effectively globally.

Kukubo however says that the government is already capitalizing on the presence of major multi-nationals based in the country to provide a skilled labor force that can build the much needed capacity and good practices .

They were speaking at the second outsourcing and shared services forum hosted by NetHope, an outsourcing non governmental organization.