Opinion Editorial

"The views expressed in this article are his own and don't necessarily reflect KBC's opinion"

Differentiating between customer experience, customer service and customer care

Differentiating between customer experience, customer service and customer care

Customer centricity is not merely a catchy corporate buzzword for modern business. In fact, the notion is evidenced as far back as the 16th century, when King Louis XIV is quoted as saying, “Everything starts...
Hedges or fences? What home-owners need to consider

Hedges or fences? What home-owners need to consider

Perhaps because their primary objective is concealment rather than a complementary to the beauty of the main investment, boundary fences seldom get attention commensurate to their value. Yet a look at the sayings and quotes...

Use ‘Kazi Mtaani’ to foster youth dialogue on extremism

In April this year, the government launched the National Hygiene Program - popularly known as Kazi Mtaani - a noble initiative to enhance the national response to COVID-19 while cushioning vulnerable Kenyans from the...

Don’t let cartels frustrate warehouse receipt system

For many years, farmers in Kenya have suffered the brunt of low commodity prices, poor access to credit, markets and quality farm inputs, thanks to an exploitative, inefficient and rigged agricultural value chain. But that...
Africa’s fast-growing mobile money market and its potential value

Africa’s fast-growing mobile money market and its potential value

Why is it that Africa is experiencing such immense and impressive growth in mobile money schemes compared to the rest of the world? To understand this, one needs to be cognizant of both the...

Harnessing the promise of digital finance

On August 26, 2020, the United Nations Secretary-General (UNSG) António Guterres launched the report of his Task Force on Digital Financing of the Sustainable Development Goals (The Taskforce), on which I have served for...

Tackling youth unemployment in Kenya through sustainable waste management

Abdul Said Konde is a youth resident in Tudor informal settlement in Mombasa County. Like thousands of other young people across the country, he is not formally employed and the Covid-19 pandemic has made...

Revamped Nairobi-Nanyuki railway a triumph over decay and graft  

For many years, the railway line from Nairobi to Nanyuki was a forlorn and dilapidated metal track overgrown with bushes in many places, a pitiable but poignant reminder of the gradual decay of what...

Rebuilding the insurance and reinsurance industry post COVID-19

With the world slowly getting back to a new normal, the insurance and reinsurance industries have an opportunity to secure positive growth in order to rebuild and reshape the industry. Insurance is no longer...

Challenges facing constitution of Kenya 2010 implementation

Since attaining her independence in 1963 Kenya has undergone a constitutional crisis that has lasted over four decades. The rule of law has been sabotaged, subverted, incapacitated, undermined and alienated at every turn. Kenya’s...
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