Psychosocial support call center for health workers launched

Written By: Christine Muchira/ Slyvester Ruto

The Ministry of Health in partnership with the ICT ministry among various stakeholders Thursday launched a call center to help provide a psychosocial support to health workers during the COVID-19 pandemic in the country.

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The call centre which is located at the Nurses Complex within Kenyatta National Hospital is equipped with facilities and professionals who will offer treatment to mental health issues to the health workers who are in the frontline in the war against the spread of coronavirus disease in the country.

Speaking after launching the call centre Cabinet Secretary for ICT, Innovation and Youth Affairs Joe Mucheru said that the health workers just like any Kenyans need support to help them serve well other Kenyans.

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CS Mucheru noted that the Ministry of ICT through Konza Technologies Development Authority (KoTDA) will provide technical support, reliable infrastructure and devices that will be linked to the national data centre located at the Konza Technopolis.

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The creation of the contact Centre will enable health care workers to call and talk to counselors across 47 counties to offer psychosocial support .

“The health care workers are not immune to stress. In fact they see more suffering of people and need to get support even when in remote areas, hence the creation of the Centre,” he said.

A data Centre that will store information of all the health care professionals and service providers has also been set up with the support of Equity Foundation.

The CS disclosed that the country is seeing great innovations by Kenyans that can be used beyond Covid-19. “This ideas will need to be patented in order to protect the innovators,” Mucheru said.

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Health Chief Administrative Secretary (CAS) Dr. Mercy Mwangangi added that ICT and technology plays a key role in moving the health sector forward and is fundamental to attainment of Universal Health Coverage (UHC).

“This call Centre will come in handy in meeting the needs of all health care workers,  and it will provide comfort  and  encourage health care workers to be able to speak out and share their experiences,” she said.


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