Hoteliers have been challenged to constantly upgrade and expand tourism products and service to meet expectations of guests.
Pollman Tours and Safaris Operations Director Mohamed Hersi says tourism stakeholders should focus on their product offering to ensure the country maximizes on tourism earnings.
Over 1.4 billion people travel around the world annually and all end up in guests’ rooms thus showing the sheer numbers in demand for quality accommodation.
This is fuelled by the little-recognized housekeepers and laundry people who live up to the expectation of visitors.
This emerged during the launch of the Housekeeping Association of Kenya Mombasa branch where Hersi said the tourism industry must constantly upgrade to appeal to an ever-changing market.
Even as official data show that tourism earnings rose by 20.3 percent in 2017 to 119.9 billion shillings.
The Head of Housekeeping Professionals Association of Kenya Antipas Nyambok underscored the need for raising standards of professionalism in the hospitality industry.
The call is now on the hospitality industry to maintain the trajectory by improving professionalism if the industry is to attract and retain the upsurge in both local and international visitors.