KEBS launches investigations into Always sanitary towels

Written By: Claire Wanja


The Kenya Bureau of Standards (KEBS) has launched investigations that include extensive market surveillance and testing of sanitary towels in the Kenyan market to ascertain if there exists any breach of quality standards.

This follows an ongoing online discussions regarding low quality Always sanitary towels on the hashtag #MyAlwaysExperience.

In a statement Thursday, KEBS says sanitary towels are covered by KS EAS96-1:2018 East Africa Standard for Sanitary and the authority has in the course of quality surveillance drawn samples for analysis for all brands of sanitary towels on sale in Kenya.

“A total of 135 samples have been drawn from the market and after testing, 90% of all samples complied with the standard.  Products that complied included the following variants of Always Sanitary Towels – Always ultra, Always platinum, Always maxi, Always ultra-normal, Always extra-long.” Said the statement.

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KEBS says the outcomes of analysis will determine the next cause of action including market withdrawal of any substandard products.

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Consumers have also been requested to report any specific complaint through KEBS Toll free line of 1545 between 8.00 am to 5.00pm during weekdays or email complaints or also channel complaints through facebook at Kenya Bureau of Standardsand Twitter @Kebs_ke.

This week, disappointed Kenyan women went on twitter demanding for better quality of sanitary pads from Proctor and Gamble (P&G), the manufacturers of Always pads in Kenya and also complained about illegal chemicals causing rashes,  allergies and the plastic covering the pads making them unbreathable.

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They also complained of scented pads being smelly after use and discomfort caused from the heat.

Here are some of the experiences shared; 

This is not only happening in Kenya,but in Uganda as well. My sister got a boil as a result of using always sanitary towels.

The women also went ahead to compare the quality of Always pads from other countries with many saying the quality is much better.

In response,Proctor and Gamble (P&G) said that their products go through very rigorous regulatory tests and are also tested with real women to ensure that they are safe  for use.

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The also added that they have different types of pads to cater for different needs depending on the experiences each woman may go through.

The company noted that all pads across their markets including the ones in Kenya are designed and developed in the US. using the same technology and materials.

“The comparisons are different product versions that are all available in Kenya as well. For example, our soft (pink pack) pads are similar to the Always Sensitive (pink pack) pads in Europe. They are comparing Always Maxi Thick, also found in Europe and Kenya, To Always Sensitive when both products are available in Kenya as well.”



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