Kenya Power customers prefer mobile money for payment

By Christine Muchira

Mobile money platform is the most preferred mode of payment among electricity consumers.

Internal analysis by Kenya Power revealed that mobile money platforms accounted for 59.6 per cent of all transactions involving payment for electricity that were carried out between July 2015 and June 2016.

In the previous year, payments through the medium took up 54.8 per cent of the total transactions, up from 43.46 per cent in the year ending June 30, 2014.

This report comes as Kenya Power is diversifying its means of collecting revenue to ease the payment process for customers.

Supermarket vendors were second, taking up 20 per cent of the total transactions in the period under review from 19.7 per cent last year while banks accounted for 7 per cent.

Preference for Kenya Power banking halls has been on a decline since the company deliberately signed up other outlets and service providers to ease congestion at the banking halls.

In the period under review, transactions carried out at Kenya Power banking halls accounted for only 13.4 per cent of the total transactions, down from 17.7 per cent and 24.58 per cent in the previous two years respectively.

Kenya Power has contracted other service providers to take payments on behalf of the company in order to enhance the quality of service and adequately cater for the growing number of customers.

Preference for mobile money is mainly attributed to implementation of prepaid metering which is part of the company’s strategy to improve service delivery, reduce intrusion into the privacy of customers and enhance their satisfaction.


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