KQ launches new group booking tool

By Grace Maina/Release

KBC Radio_KICD Timetable

Kenya Airways Plc has launched a portal that enables its customers to book group travel in an efficient, simple and user-friendly way  for self-registration and booking.

The tool is accessible for all travel agents and retail customers who have group bookings and is linked to all Global Distribution Systems (GDS) and reservation system in real time.

This booking tool will enable customers to manage their booking process including a view of competitive pricing and reserving seats based on the proposed dates of travel and flights. Payments and ticketing will be done through the tool to bring efficiency in the groups bookings process.

Get breaking news on your Mobile as-it-happens. SMS ‘NEWS’ to 20153

Kenya Airways Group Managing Director and CEO Sebastian Mikosz said the tool will significantly streamline the group booking process while reducing the turnaround time to close the deal.

Also Read  Two Kenyan airports ranked Africa’s best in customer experience

“With its quick turnaround time, our new group booking tool is able to accomplish group travel reservations in minutes rather than days. With this new tool, we aim to improve sales effectiveness for our customers as well as increase customer satisfaction by providing tailored offers while also maximizing the revenue contribution from group business,” he said.

Also Read  Investors happy as operations at Naivasha Inland Container Depot commence

Mikosz added that the tool will also allow them to broaden  revenue streams and mainly targets schools and learning institutions, religious associations, sports teams, associations, corporates, conference delegates and family groups among other customers.

Also Read  Jambojet, KTB partner to market Kenya

The tool will be based on encoded system based artificial intelligence concepts that compute the users group booking requests based on space availability, projected bookings and historical booking of a similar time or season on the previous year(s).

The new solution is provided by Sabre Corporation, which is a leading technology provider to the global travel industry.


Tell Us What You Think