Safaricom and the National Social Security Fund (NSSF) have announced a partnership to empower customers on the NSSF Tenant Purchase Scheme make monthly installments through M-PESA.
In a statement Monday, the service seeks to combat the spread of Coronavirus by providing the Scheme’s members with a cashless payment solution which helps them limit their movement and physical contact when making payments.
“Convenience and speed continue to be a key concern when making payments and this has continued to drive the demand for M-PESA among our customers. This partnership with NSSF ushers a new era for their Tenant Purchase Scheme customers empowering them to make payments from the comfort of their homes wherever they may be, and at any time,” said Sitoyo Lopokoiyit, Chief Financial Services Officer, Safaricom.
The initiative further saves customers on the scheme from having to travel and queue in a bank to make rent payments. To make a payment, customers can dial *303*3#, key in their details and make payments from their M-PESA account.
“NSSF has adopted a strategy to go digital by placing all our services at the fingertips of our customers, ensuring that we meet them wherever they are and at their own convenience. Partnering with Safaricom has made it possible to achieve this goal by taking advantage of the unique, world class capabilities they provide through M-PESA,” said Dr. Anthony Omerikwa, CEO, National Social Security Fund.
The partnership will primarily target NSSF Tenant Purchase Scheme members in Nairobi’s Nyayo estate Embakasi, Hazina, Kitusuru, Mountain View and Eldoret’s Kapsoya estate.
Besides payments, the new service also provides the Scheme members with the capability to reconcile and generate reports of their payments and standing.
The NSSF Tenant Purchase Scheme provides a path to home ownership by enabling buyers purchase a home over a period by making monthly installment payments to offset the cost.
Besides installment payments, the Tenant Purchase Scheme equally serves NSSF Tenants and provides an avenue to make service charge payments too.
Monday’s announcement is the latest in a raft of measures rolled out by the two organizations to provide NSSF customers with increased convenience and speed when accessing services.
Starting March 2019, NSSF began the rollout of an entirely cashless system across its entire branch, providing for member benefit contribution through the Paybill 333300 or by dialing *303*1#.
In February 2020, NSSF extended its Haba Haba innovation to digital taxi operators, providing a one-stop-shop where digital taxi operators can make their member contributions, make NHIF contributions, get insurance and receive a daily, discounted data bundle. The solution is also available on *303*2.