PSC aims at reducing backlog in pension claims

The Public Service Commission (PSC) will implement performance tracking to reduce the backlog in pension claims and ensure pensioners carry home their dues when they exit active service.

The resolution was reached in a meeting between the PSC, the Director of Pensions Department, the Director of IFMIS and Directors of Human Resource Management and Development (HRM&D) in Ministries, Departments and  government Agencies (MDAs), held on Wednesday at the Kenyatta International Convention Centre.

The PSC Chairman Mr. Stephen Kirogo said the Commission, in three previous meetings with the Pensions Department sought to understand why there lacks efficiency in processing and paying pensions.

“Processing was found faulty at MDAs and that is why this meeting was convened,” said Kirogo.

The meeting resolved to develop an accountability framework for all actors in the process chain, where the Human Resource Directors will be responsible for timely processing of pension claims.

They will be required to file to the Commission monthly returns on the number of claims forwarded to the Pensions Secretary pending claims in the MDAs and indicate reasons for any delay in processing.

The Pensions Secretary will give the Public Service Commission a monthly report to show the status of files submitted for payment, a report on pending payments and a report on claims that have been processed and paid in the preceding month.

The Director IFMIS will develop an alert system where a pensioner can, through short message system (SMS), establish the status of his or her pension claim.

Public Service Commission will on its part respond to matters expeditiously and ensure timely flow of information through the systems created.

Mr. Kirogo noted that the Public Service Commission had identified and will continue to identify capacity gaps and training needs and put in place mechanisms to address the gaps.

He warned that in handling future requests from Ministries and State Departments, the Commission will first determine whether pension matters by the ministries are up to date.

The chairman revealed that there were 3, 250 officers retiring in the next one year and it was important to know what documents Human Resource Officers need to process the pensions, whether all the documents are necessary in this age and time and what the Pensions Departments looks at.

He added that what is of dire concern are the current backlog of pending cases and what the reasons for the holdup are at the Ministries and at the Pensions Department.

Kirogo said the overall objective of the initiative was to ensure that pensioners get paid as they exit active service and that there is no break in their earning.

“There has to be continuity in earning because pension is their entitlement,” said Kirogo.

He asserted that performance tracking will ensure that both Ministries and the Pensions Department adhere to agreed timelines.

“In the event of a significant backlog, the PSC will undertake a Rapid Results Initiative,” he said.


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