Telkom has opened a new retail shop, the first of 18 new ones that it intends to roll out this year as part of its strategic expansion of distribution channels to reach customers the across the country.
The new shop that is located at Village Market in Nairobi will provide support services to the complete suite of Telkom services, including sale of devices, airtime and registration of SIMs and sign-ups for T-Kash.
It brings to 46 the total number of the telco’s retail shops across the country. Speaking when he officially launched the retail shop, Telkom Chief Executive Officer, Aldo Mareuse said that the new shops offer an opportunity to cater for the needs of our growing base of subscribers.
“Our ambition is to be physically and digitally accessible to our customers across the country. This is the reason why we are aggressively investing in growing our retail shop footprint, with the goal of enhancing customer experience,” Mr. Mareuse added.
Besides the retail shops, Telkom’s other touch points include a 24/7 call centre and the My Telkom self-care app.