Unscrupulous Madaraka Express ticket racket shut

There will be no train services between Nairobi and Mombasa on 8th of next month to allow Madaraka Express staff to exercise their democratic right of voting.

Kenya Railways Managing Director Athanas Maina says those who use the service will be able to buy a return ticket from Tuesday next week.

The suspension is to allow Kenyans exercise their democratic right of electing new leaders.

Kenya Railways which has been under intense pressure to revamp its ticketing services seems to have heed the proposals and plans to roll out booking of return tickets effective next month subject to the passenger traveling within seven days.

Tickets are available at the respective termini and can also be purchased via Mpesa, through calling telephone no. 0709388888. The ticketing offices and M-Pesa lines are open from 7am to 4pm.

Kenya Railways is working on an online purchase and payment system in order to improve efficiencies in the ticketing process.

The online module will also incorporate use of mobile applications. Maina however noted that any existing online booking sites and mobile applications are not part of the KR system

Those using the Madaraka Express service will from next month have another five-minute stop over at Voi, in addition to the Mtito Andei stop over.

To reduce cases of unscrupulous purchasing and reselling tickets, Kenya Railways plans to roll out a new ticketing format that will incorporate the passenger’s identification details.

To date, 150,000 passengers have used the Madaraka Express service with Kenya Railways projecting that a million passengers would have used the train service by end of May next year.



Reporting by Judith Akolo, Edited by Christine Muchira


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