Home OPINIONS Why we should quickly fix our public communication

Why we should quickly fix our public communication

At a recent engagement between the Media Council of Kenya (MCK) and senior public communication officers, many thought-provoking home truths emerged.

The quality of government communication over the years came into question. What also came up was the unreliability of our political communication and all the practices around it.

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Admittedly, State officials have not been efficiently engaging the media and the public, what with changing information needs and lack of coherent messaging plans. The end result has been a least informed or misinformed public.

In the recent past, we’ve seen appalling cases of high-ranking State officials disowning pronouncements by their colleagues or where a ministry would quickly issue statements clarifying the ‘official’ position.

There have also been many other controversial statements that seemed to point towards the hit-or-miss nature of Kenya’s public communication. At each stage, what stands out is the tricky balance between personal and official views. Some of the views are entirely political disguised as official and only meant to attract publicity.

What’s key is that accurate, timely and well-coordinated information that meets its target and allows for feedback and audience participation are essential to democracy, hence the need for a synergy to ensure greater impact.

In the information age, effective public communication is a springboard to dialogue between citizens and government organs in a process that leads to inclusive governance. This is why we must begin conversations around how best the government can turn around its public communication function at every stage of the policy cycle.

One would ask a rhetorical question: To what extent has the government’s public communications function enhanced citizen’s awareness of the six core pillars of the Kenya Kwanza government which include agriculture, Micro, Small and Medium Enterprise Economy, housing and settlement, healthcare, digital superhighway and the creative economy, environment and climate change? Truth is, public interaction with these core areas remains minimal due to insufficient or unproductive messaging.

The elephant in the room remains lack of a substantive government communications strategy, inadequate training of communications personnel and restive State officials who make statements outside official processes. Same way, politically-correct communication advisors fail to work in tandem with public communication officers leading to uncoordinated messaging.

There’s no two ways to it. Public communication must be made to proactively support the design and delivery of policies and services. Indeed, it is a primary vehicle through which citizens learn about government action, the core pillars of its agendas and how it can improve the quality of life.

As recently pointed out in a training MCK organised for public communicators, deliberate effort should be made to address gaps in how government and media relate. The government needs organised communicators who do not give room for misinformation.

One of the key mandates of the Council is to ensure the media produces reliable information. It is important for public communication officers to work with media houses to access target audience factoring in the importance of feedback. In an ecosystem that calls for information innovation, public communication officers should always be the link between the government and the public.

As mandated by law, MCK conducts executive courses for officers from the communication departments in the public sector to help in enhancing media relations, reputational management, public communication and messaging on issues in the public sector.

The three-day executive course we recently conducted for public communicators sought to enhance public sector use and interaction with the media and expand the space for public participation in the decision-making processes besides enhancing the public sector leadership in public communication and media relations.

The Council is an independent national institution established by the Media Council Act, 2013 for the purposes of setting media standards and ensuring compliance with those standards as set out in Article 34(5) of the Constitution which enshrines media freedom. We are committed to working with stakeholders to improve the overall quality of public communications.

To prosper, we should purge the public sector of systemic weakness in its communications. a stitch in time saves nine.

The writer is the Chief Executive Officer of the Media Council of Kenya

David Omwoyo
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