Passengers who were unable to travel 10 days ago due to the abrupt suspension of the 10:00 PM Madaraka Express train from Mombasa to Nairobi will be refunded, Kenya Railways has announced.
The incident left many travellers stranded, with some unable to access the alternative train options provided by the operator.
In a public notice issued on July 15, the corporation confirmed that refunds will be processed for affected passengers, but only for those who did not use the alternative trains.
“Kenya Railways wishes to inform passengers affected by the suspension of the 10:00 PM Madaraka Express passenger train from Mombasa to Nairobi on 6th July 2025 that refunds will be issued to those who were unable to travel via the alternative train options provided”, it stated.
For passengers who had not printed their tickets, refunds will be processed automatically to the mobile number used during purchase.
Those who had printed tickets are required to present them at the nearest station or termini for refund processing.
Kenya Railways apologised for the disruption and inconvenience, and thanked passengers for their patience and understanding.
