The Kenya Power and Lighting Company (KPLC) says it is experiencing a hitch on its prepaid system which has caused delays in the generation of electricity tokens..
In a statement Thursday, the lighting company said it was working to restore normalcy within the shortest time possible.
“We are experiencing a glitch in the prepaid system, which is affecting the generation of electricity tokens. We are working to restore normalcy within the shortest time possible,” the notice read.
“We apologize for any inconvenience caused.”
Many Kenyans had on Thursday taken to various social media platforms to highlight their plight.
@kenkimani_90:@KenyaPower_Care I’m unable to purchase token using the Paybill 888880. This error message. “Transaction failed, M-PESA cannot complete payment of Ksh2000.00 to KPLC PREPAID. The Organization’s system receiving the payment experienced some technical challenges, try again later.”
@Gaichuhie_ Hi @KenyaPower_Care I bought tokens for Mtr no. 14286634184 yesterday. I am yet to receive them. Help
@AndrewKiboi I woke up and find my tokens had expired but tried several times since four am upto now it can’t purchase.
@KevinBryan006 @KenyaPower_Care what’s the issue with buying tokens. I haven’t received the token message after buying via mpesa.