The Commission on Administrative Justice (CAJ), commonly known as the Office of the Ombudsman, hosted a high-level luncheon with Principal Secretaries in Nairobi.
The event aimed to strengthen collaboration in managing public complaints and promoting good governance.
The luncheon sought to enhance understanding of the Commission’s constitutional and statutory mandate while addressing key issues and emerging trends in resolving administrative challenges within State Departments.
Discussions centred on advancing accountability, fostering citizen-responsive governance, and developing effective mechanisms for resolving intergovernmental conflicts through mediation.
CAJ Chairperson Charles Dulo underscored the importance of working closely with Principal Secretaries to improve service delivery across government institutions.
“This dialogue provides a vital platform to build mutual understanding, strengthen accountability, and ensure citizens’ voices are heard and acted upon,” he stated.
The forum was also attended by CAJ Vice Chairperson and Commissioner in charge of Access to Information, Ms. Dorothy Jemator, Commission Secretary/CEO, Ms. Mercy Wambua, and the Deputy Head of Public Service, Mr. Amos Gathecha, alongside Principal Secretaries, Senior Administrative Secretaries, and development partners.
The luncheon reaffirmed the commitment of both the Ombudsman and State leaders to collaborative governance and a shared vision of a transparent, accountable, and citizen-centred public service.
The event was supported by Namati Kenya, a long-term partner of the Commission in advancing access to justice and strengthening effective governance.
