M-pesa customer base hits 40M in nearly two decade run

Ronald Owili
2 Min Read

Safaricom Plc says its mobile money service platform, M-pesa has clocked 40 million active users since launch 19 years ago.

This represents a 5.5pc increase when compared to 37.9 million active users the telco reported in half year period to September last year.

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The platform which is Safaricom’s cash cow currently accounts for 45.4pc of  total service revenue equivalent to Ksh 88.1 billion.

Reaching 40 million monthly active customers in Kenya is a milestone we celebrate, as we recommit to enable every Kenyan to transact safely, grow their savings, and build their wealth. To us, every M-PESA transaction tells a story of someone building their future,” said Peter Ndegwa, Safaricom Plc Chief Executive Officer.

M-pesa which became active in March 2007 designed to handle person-to-person money transfer service has expanded to investment and wealth management, credit services, and business solutions.

“M-PESA remains committed to ensuring that everyone has the confidence and tools to navigate life’s financial journey,” he added.

The telco says it has continued investments in technology, enhanced fraud-prevention systems, and customer education which have further strengthened M-pesa’s security, usability, and overall reliability for millions of Kenyans.

M-pesa currently has 319,330 agents countrywide while Lipa Na M-Pesa active merchants stood at 870,740 by close of September last year.

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