Zoho Zoho Corporation expects to enhance its presence and local market share with the introduction of new artificial intelligence model and tools targeting local enterprises.
This comes after the global technology recorded a 39pc revenue growth in Kenya driven by the increased demand for scalable, unified solutions and sustained strategic local investments.
The firm has now introduced its large language mode, Zia LLM, an AI solution custom-built for enterprises which it plans to fully roll out in coming months.
“The way we have introduced AI it is all available already within Zoho. If you are an existing Zoho customer, you already have access to Zoho’s Zia LLM. It’s all about how you are going to use it and how you are going to adopt it,” said Veerakumar Natarajan, Country Head for Zoho Kenya.
Zia LLM comprises three models with 1.3 billion, 2.6 billion and 7 billion parameters, each separately trained and optimised for contextual applicability that benchmark competitively against comparable open source models in the market.
The firm also announced two proprietary Automatic Speech Recognition (ASR) models for speech-to-text conversion for English and Hindi. Zoho says it plans to expand language support for ASR models to enable more inclusive AI adoption across diverse regions as it mulls introduction of a reasoning language model (RLM).
“For corporate and enterprises with products available, if AI is introduced, they are adopting it very fast. Some of the enterprise customers that we have are very keen and want to adopt AI and use it on how to enhance customer experience,” added Natarajan.
Other AI tools which will be available to customers include Zia Agent Studio which has over 25 deployable Zia agents, and a Model Context Protocol (MCP) server to open up Zoho’s vast library of actions to third-party agents.
“Our LLM model is trained specifically for business use cases, keeping privacy and governance at its core, which has resulted in lowering the inference cost, passing on that value to the customers, while also ensuring that they are able to utilise AI productively and efficiently,” said said Premanand Velumani, Zoho Middle East and Africa Associate Director for Strategic Growth.
Over the past three years, Zoho says it has achieved a 25pc compound annual growth rate (CAGR) in Kenya.
Last year, Zoho increased its partner network by 83pc and expanded its local workforce in Kenya by 72pc.
